Your cause is: | Change

Willow & Shea Web Site Terms of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you should not use or access this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

UNLAWFUL OR PROHIBITED USES

This web site may only be used for lawful purposes in accordance with the terms of the Use License granted in these Terms of Use. As a condition of your use of this web site, you warrant to Willow & Shea that you will not use this web site for any purpose that is unlawful or prohibited by these Terms of Use. Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT:

  1. Make any commercial use of the Site or its Content, including making any collection or use of any product listings, descriptions, prices, or images;
  2. Download, copy, or transmit any Content for the benefit of any other merchant;
  3. Use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this web site other than the search engine and search agents provided by Willow & Shea or publicly available browsers;
  4. Make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by these Terms of Use;
  5. Generate or use any meta tags or any other hidden text utilizing Willow & Shea’s name;
  6. Misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with this web site, or conduct fraudulent activities on this web site;
  7. Violate or attempt to violate the security of this web site, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (ii) trying to change the behavior of the Site; (iii) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures; (iv) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, "flooding," "spamming," "mailbombing", or "crashing"; (v) forging any header or any part of the header information in any e-mail or posting; or (vi) forging communications on behalf of this web site (impersonating the Willow & Shea website) or to this web site (impersonating another user);
  8. Send unsolicited or unauthorized email on behalf of Willow & Shea, including promotions and/or advertising of products or services;
  9. Tamper with this web site or use or attempt to use any device, software, routine, or data that interferes or attempts to interfere with the working or functionality of this web site or any activity being conducted on this web site;
  10. Use this web site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others' privacy rights or rights of publicity;
  11. Harvest or collect personally identifiable information about other users of this web site;
  12. Restrict or inhibit any other person from using this web site (including, without limitation, by hacking or defacing any portion of this web site);
  13. Use this web site to advertise or offer to sell or buy any goods or services without Willow and Shea’s express prior written consent;
  14. Reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes any portion of, use of, or access to this web site;
  15. Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of this web site; or
  16. Remove any copyright, trademark, or other proprietary rights notice from this web site or materials originating from this web site.

2. Use License

  1. Permission is granted to temporarily download product content (pictures and/or textual descriptions) on Willow & Shea's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. remove any copyright or other proprietary notations from the materials; or
    4. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Willow & Shea at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must delete any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Willow & Shea's web site are provided "as is". Willow & Shea makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Willow & Shea does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Willow & Shea or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Willow & Shea's Internet site, even if Willow & Shea or a Willow & Shea authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errors

While Willow & Shea makes every effort to use materials that are correct, the materials appearing on Willow & Shea's web site could include specification, typographical, or photographic errors. Willow & Shea does not warrant that materials on its web site are accurate, complete, or current. Willow and Shea can and will changes to the materials contained on its web site at any time without notice.

6. Links

Because Willow & Shea cannot review all of the sites that might link to its Internet web site, Willow & Shea cannot be responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Willow & Shea of the linked site, and use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Willow and Shea may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the version of these Terms and Conditions of Use that is most current.

8. Governing Law

Any claim relating to Willow & Shea's web site shall be governed by the laws of the State of Missouri without regard to its conflict of law provisions.

9. Transactions

If you wish to purchase any product or service made available through this web site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU ARE OF LEGAL AGE AND HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Willow & Shea the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on this web site are subject to change at any time without notice. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Willow & Shea reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

10. Risk of Loss

Except as otherwise set forth herein, the risk of loss for and title to products purchased on this web site passes to the purchaser upon delivery to the carrier.

11. Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to Customerservice@willowandshea.com. You may also contact us by writing to:

Willow & Shea
P.O. Box 16769
St Louis, MO 63105

or by calling us at 877-725-7909. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.


12. Returns and Shipping Information


We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item.  Any item purchased on our website can be returned for a refund, less the donation amount ( the amount we sent to the cause of your choice).  Donation amounts are not refundable. The merchandise must be received back no later than 30 days from the day you placed your order.  Shipping charges are not refundable and will be deducted from your refund.
Please package the item(s) in original packaging or in a way to ensure safe transportation.  Include a copy of your invoice and send to:

Willow & Shea
P.O. Box 16769
St Louis, MO 63105

We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase.  We will send you an e-mail confirmation once we have processed your credit.
Please be sure that you ship the item back so we receive it within the 30-day return window and can issue you a timely refund.

Contact at us at info@willowandshea.com with any questions.

HOLIDAY MERCHANDISE


Because merchandise purchased specifically for the holiday season is time-sensitive, we can accept returns only if they are received back in original condition no later than ten days from your date of order.  We cannot accept returns of holiday merchandise post holiday.  Please use the procedure above to make your returns.


SHIPPING
 

  • $8.95 Flat Rate Shipping

$8.95  Flat Rate Shipping is available on all orders Standard Shipping (Ground). Standard Shipping is not available in HI, AK, PR or the U.S. Virgin Islands.


OTHER SHIPPING OPTIONS:


When you select Flat Rate Shipping, we determine the most efficient manner to ship your order and will use either UPS, FEDEX or USPS Priority Mail.  At the time of shipment, we will send an email to you with the tracking number.  If you need faster delivery, we offer the following services for the 48 contiguous states:

  • 2 Day: $24.95

For Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, we offer Live Rates pulled from the USPS database.

Email info@willowandshea.com with questions.

13. Privacy

Your privacy is very important to us. Accordingly, we have developed a Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following provides a general overview of our Privacy Policy, but we invite you to read the entire document for a full and complete description.  Click here to read our complete Privacy Policy.

Privacy Policy Overview

  • In the course of your interacting with the willowandshea.com website, we may collect information to understand which pages you’ve visited, and may collect personal information to let us correctly fulfill your order. That information will not be shared with anyone else.
  • We will collect and use of personal information solely with the objectives of making your experience on the Willow & Shea website more fulfilling to you, and modifying our operations and product offerings accordingly.
  • We will collect that information openly and lawfully, with your knowledge and consent.
  • We will make every effort to keep your personal data accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.